Frequently Asked Questions
Everything you need to know about shopping with Lunã.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that jewelry and final sale items are non-returnable for hygiene and clearance reasons.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
Are Lunã products ethically sourced?
Yes, we are committed to ethical fashion. We partner only with manufacturers who adhere to fair labor practices and prioritize sustainable materials like organic cotton and recycled polyester.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey directly on our carrier's website.